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Contact Us

Need to get a hold of someone? We're here to help.

For the fastest service, please call the phone number listed on the back of your member ID card.

Call

Member Services & Pharmacy Benefits:
Call the phone number on the back of your member ID card

Website Support for MyPrime.com:
1.877.794.3574

TTY users call 711
24 hours a day, 7 days a week

Email

Submit a question and we'll get back to you as soon as possible. 

Email us

Fraud tip hotline

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone, please notify Prime.

1.800.731.3269

fraudtiphotline@primetherapeutics.com
 

For questions related to home delivery at Express Scripts Pharmacy, contact Express Scripts.

Express Scripts

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

Express Scripts
P.O. Box 66577
St Louis, MO 63166-6577

For questions related to Accredo specialty medicines, contact Accredo.

Accredo

Specialty

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

For questions related to home delivery at Amazon Pharmacy, contact Amazon Pharmacy.

Amazon Pharmacy

Home delivery

Call

 

TTY users call 711
24 hours a day, 7 days a week

 

Mail

Amazon Pharmacy
4500 S Pleasant Valley Rd
Suite 201
Austin, TX 78744

For questions related to home delivery from Mark Cuban Cost Plus Drug Company, contact Mark Cuban Cost Plus Drugs.

Mark Cuban Cost Plus Drugs

 

Home Delivery

Contact

For questions related to home delivery from Mark Cuban Cost Plus Drug Company, contact Mark Cuban Cost Plus Drugs.

 

 

For questions related to home delivery or specialty medicines, contact Walgreens Mail Service. 
 

Walgreens Mail Service

For questions related to home delivery, contact Walgreens Mail Service. 
 

Walgreens Mail Service

For questions related to specialty medicines, contact Walgreens Specialty Pharmacy. 
 

Walgreens Specialty Pharmacy

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

Walgreens Mail Service
P.O. Box 29061
Phoenix, AZ 85038-9061

Specialty medicines

Call

877.627.6337

TTY users call 711
24 Hours a day, 7 days a week

Mail

Walgreens Specialty Pharmacy
2354 Commerce Park Drive, #100
Orlando, FL 32819

For questions related to home delivery or specialty medicines, contact Prime Therapeutics.

Prime Therapeutics

For questions related to home delivery at Prime Therapeutics, contact Prime Therapeutics.

Prime Therapeutics

For questions related to specialty delivery at Prime Therapeutics, contact Prime Therapeutics.

Prime Therapeutics

Home delivery

For questions related to home delivery at Prime Therapeutics Home Delivery Pharmacy, contact Prime Therapeutics.

TFN 844-451-8288

Specialty medicines

For questions related to specialty Medicine delivery at Prime Therapeutics Specialty Pharmacy, contact Prime Therapeutics.

TFN 844-451-8288

To contact an in-network specialty pharmacy:

PDF In-Network Specialty Pharmacies